Terms of Service & Agency Client Agreements
Last updated: August 2026. These Terms of Service govern access to urunk.com and set forth the contractual framework for custom website engineering, search engine optimization (SEO), and paid advertising management delivered by Urunk.
1. Acceptance & Scope of Services
Urunk provides specialized digital growth engineering for hotels, boutique riads, tour operators, restaurants, and corporate SMEs in Morocco and internationally. Core deliverables include custom high-speed website development with PMS booking integration, technical and local Search Engine Optimization (Google Search, Google Maps, and AI answer engines), and paid media management across Google Ads, Meta Ads, and TripAdvisor. Every engagement is governed by a written Scope of Work (SOW) defining exact milestones and deliverables.
2. Fixed-Fee Billing & Media Spend Structure
Fixed-price website development projects (starting at 12,000 MAD) require a 50% kickoff deposit prior to engineering commencement, with the remaining 50% balance payable upon final client approval prior to production domain launch. Ongoing monthly retainers for SEO or paid campaign management (3,000 MAD to 4,000 MAD/month) are invoiced monthly in advance. Advertising media spend is billed directly to the client's payment method by Google, Meta, or TripAdvisor with zero agency markup.
3. 100% Client Intellectual Property & Account Ownership
Upon full settlement of agreed project invoices, Urunk transfers 100% ownership of the custom visual design, copywriting assets, production website code, CMS administrative credentials, and configured Google Analytics, Search Console, Google Ads, and Meta Business accounts to the client. We enforce zero proprietary platform lock-in or recurring software licensing fees.
4. Timelines, 15-Day Notice Flexibility & 90-Day Guarantee
To maintain our standard 4-to-6 week website delivery schedule, clients agree to supply required photography, room/service descriptions, PMS API keys, and milestone feedback promptly. Ongoing monthly SEO and ad management agreements carry no annual lock-in and may be cancelled at any time with 15 calendar days' written notice prior to the next billing date. Our 90-day performance guarantee applies in accordance with the target benchmarks defined in the signed SOW.
5. Limitation of Liability & Moroccan Governing Law
Urunk shall not be liable for indirect damages arising from third-party infrastructure outages, external PMS downtime, or unannounced algorithm updates by Google, Meta, or TripAdvisor. Total agency liability under any claim shall not exceed the fees paid by the client to Urunk during the preceding three-month period. These Terms of Service are governed exclusively by the laws of the Kingdom of Morocco under the jurisdiction of the commercial courts of Casablanca or Marrakech.